CUSTOMER SERVICE

Hello, how can we help you?

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

1. How can I be sure that your products are made from genuine leather?

All of our products are crafted from genuine leather. Detailed information about the leather type is provided on each product page, and we guarantee the authenticity of every item we sell.

2. What is the difference between genuine leather and synthetic leather?

Genuine leather is made from animal hide and offers superior durability, flexibility, and a unique natural appearance. Synthetic leather is manufactured from artificial materials and generally has a shorter lifespan.

3. Do your products come with a warranty?

Yes. All products are covered by an authenticity and quality guarantee. Warranty terms and conditions may vary by product and are specified on the product page.

4. How should I care for my leather products?

To maintain the quality of your leather items, keep them away from excessive moisture, direct sunlight, and high temperatures. We also recommend using a leather conditioner periodically.

5. Will the product color match the images shown on the website?

We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions during photography.

6. How long does shipping take?

Orders are typically delivered within 3 to 7 business days after order confirmation. Delivery times may vary depending on your location and shipping carrier conditions.

7. Can I return or exchange a product?

Yes. Returns and exchanges are accepted according to our return policy, provided the product is unused and returned in its original condition.

8. How is the shipping cost calculated?

Shipping costs are calculated based on the delivery destination and shipping method selected during checkout.

9. Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available in selected regions. Availability will be displayed during the checkout process.

10. Can I personalize a leather product with my name or logo?

Yes. Selected products can be customized with initials, names, or logos. Please contact our customer support team for customization options and pricing.

11. Are your products handmade?

Some of our products are entirely handcrafted, while others combine traditional craftsmanship with modern production techniques. Product details are available on each product page.

12. Do you accept custom orders?

Yes. Depending on the product, custom requests such as color, size, or personalization may be available.

13. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor its delivery status.

14. Does genuine leather change over time?

Yes. Genuine leather naturally develops a rich patina over time, enhancing its character and appearance with use.

15. Do you offer repair services for leather products?

Yes. We provide repair and after-sales support for many of our products. Please contact us for assistance and service availability.

16. Are your products suitable as gifts?

Absolutely. Most products can be packaged in premium gift wrapping upon request.

17. Can I modify or cancel my order after placing it?

Orders may be modified or cancelled before they are processed and shipped. Please contact our support team as soon as possible.

18. Are your leather products water-resistant?

Genuine leather offers some natural resistance to moisture but is not waterproof. We recommend avoiding prolonged exposure to water.

19. What payment methods do you accept?

We accept major credit and debit cards, secure online payments, bank transfers, and other payment methods available at checkout.

20. How can I contact customer support?

You can reach our customer support team through phone, email, the contact form on our website, or our social media channels.